Privacy Policy

Our Commitment to Privacy

ScriptAssist helps individuals navigate prescription affordability options, including patient assistance programs, copay support programs, and other medication access resources. In providing these services, we may collect information that is personal, sensitive, and health-related. Although ScriptAssist may not be a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) in all situations, we take the privacy and security of your health information seriously and are committed to protecting it with strong administrative, technical, and physical safeguards. We are committed to using secure systems and encrypting sensitive information to help protect it from unauthorized access, misuse, loss, or disclosure.

 

Information We May Collect

In order to evaluate eligibility and assist with enrollment, renewals, and support services, we may collect information such as:

  - your name, address, phone number, email address, and date of birth

  - prescription and medication information

  - medical conditions or diagnoses relevant to assistance program eligibility

  - prescribing physician and healthcare provider information

  - pharmacy information

  - health insurance and prescription coverage details

  - household and financial information needed for eligibility screening

  - documents you provide, including applications, proof of income, insurance cards, or prescription records

  - communications between you and ScriptAssist regarding your case

 

How We Use Your Information

ScriptAssist may use your information to:

  - evaluate your eligibility for prescription assistance, copay support, and related affordability programs

  - help prepare, submit, and manage enrollment or renewal applications

  - communicate with you about your case, missing documents, program updates, and service matters

  - communicate with manufacturers, assistance programs, pharmacies, healthcare providers, clinics, or other parties involved in         processing your application or supporting your medication access

  - verify information you provide when needed to complete services on your behalf

  - process payment for ScriptAssist services

  - improve our operations, customer support, and service experience

  - comply with legal, regulatory, or contractual obligations

 

How We May Share Your Information

We do not sell your personal health information.

We may share your information, as reasonably necessary to provide our services, with:

  - pharmaceutical manufacturers and patient assistance or copay support programs

  - prescribing physicians, clinics, care teams, or their staff

  - pharmacies or dispensing partners

  - insurance-related entities when needed to support program coordination

  - trusted vendors or service providers who help us operate our business, maintain systems, process documents, communicate with clients, or provide administrative support

  - legal, regulatory, or governmental authorities when required by law or to protect our rights, safety, or operations

We only share information we believe is reasonably necessary to carry out the service you have asked us to provide or as otherwise required or permitted by law.

 

Authorization and Consent

By using ScriptAssist’s services and providing your information, you acknowledge that ScriptAssist may use and share your information as described in this Notice and as reasonably necessary to assist with medication access, affordability support, enrollment, renewals, follow-up, and related services. Where appropriate, ScriptAssist may also ask you to sign a separate authorization, consent, or release form allowing us to communicate with specific providers, programs, caregivers, or other third parties on your behalf.

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Text, Email, and Phone Communications

ScriptAssist may contact you by phone, voicemail, text message, email, or mail regarding your account, service updates, missing documentation, payment issues, enrollment status, renewal reminders, or other case-related matters. By providing your contact information, you authorize ScriptAssist to contact you for these purposes. Standard message and data rates may apply for text messages depending on your carrier and plan. If you prefer that we communicate with you in a particular way, you may contact us and we will try to accommodate reasonable requests.

 

Information Security

ScriptAssist uses reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or disclosure. Sensitive information is encrypted as part of our effort to protect your privacy and maintain secure handling of the data entrusted to us. While no system of transmission or storage can be guaranteed to be completely secure, ScriptAssist takes data protection seriously and uses commercially reasonable measures designed to safeguard the information we collect and maintain.

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Retention of Information

We may retain your information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business and tax records. When information is no longer reasonably needed, we will seek to securely delete, destroy, or de-identify it in accordance with our internal practices and applicable law.

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Your Choices and Requests

You may contact ScriptAssist to:

  - ask what information we have collected from you

  - request that we update or correct inaccurate information

  - request that we limit certain communications where reasonably possible

  - withdraw future permission for certain optional uses or disclosures, subject to legal or operational limitations

  - ask questions about how your information is handled

Please note that if you limit or withdraw certain permissions, ScriptAssist may be unable to continue providing some or all services.

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Information from Minors or Representatives

If information is submitted on behalf of another person, the person providing the information represents  that they have legal authority or permission to do so, including as a parent, guardian, caregiver, or authorized representative, as applicable.

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Legal Disclosures

ScriptAssist may disclose information when we believe in good faith that disclosure is necessary to:

comply with applicable law, regulation, subpoena, court order, or legal process

respond to lawful requests from public authorities

enforce our agreements, policies, or legal rights

protect the safety, rights, or property of ScriptAssist, our clients, or others

investigate fraud, abuse, or security incidents

 

Third-Party Sites and Services

ScriptAssist’s website or communications may reference or link to third-party sites, portals, manufacturers, pharmacies, or assistance programs. ScriptAssist is not responsible for the privacy or security practices of those third parties. You should review their policies separately when interacting with them.

 

Changes to This Notice

ScriptAssist may update this Health Information Privacy Notice from time to time. Any changes will become effective when posted on our website, unless otherwise stated. Your continued use of our services after an updated notice is posted constitutes acknowledgment of the revised notice.

 

Contact Us

If you have questions about this Health Information Privacy Notice or how ScriptAssist handles your information, please contact us.